Get to Know Your Customers’ Day

  One of the most important rules of etiquette is saying “Thank You” when someone goes out of his or her way to do something nice for you. You call, write notes and send text messages. But what about your customers? Aren’t they doing something nice for you? After all, they could choose to patronize […]

Dining Etiquette: How to Eat a Biscuit

On a sunny summer day, a friend and I enjoyed a lovely Sunday Brunch at Blue Smoke in Battery Park City. We savored the traditional Southern cuisine. Of course we ordered the Buttermilk Biscuits, which were warm, flakey and baked to perfection. Then it came to me, many people don’t know how to navigate the […]